Refund policy

We have a 14-day return policy. This means that you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us via bltluxe@outlook.com

Please note: Returns must be sent back to the original address as stated on the parcel and all the costs of return must be paid by the buyer

If your return is accepted, we'll send you a return shipping label, with instructions on how and where to send the package. Items that are returned to us without a return being requested will not be accepted.

For questions about returns, you can always contact us via bltluxe@outlook.com

Damage and problems
Inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item. Then we can evaluate the problem and solve it for you.

Exceptions/items that may not be returned
Certain types of items may not be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (beauty products, for example). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, underwares, bras , bikinis , sale items or gift cards cannot be returned.

Exchange
The fastest way to get the item you want is to return the item you have and buy the new item separately once the return has been accepted.

Legal cooling-off period of 14 days in the EU
Without prejudice to the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Refund
When we have received and inspected your return, you will be notified and we will also let you know if the return has been approved. Upon approval, you will be automatically refunded to the original payment method within ten working days. Remember that it may take some time for the bank or credit card company to process and issue the refund.
Please contact us at bltluxe@outlook.com if it has been more than 15 business days since we approved your return.